Frequently Asked Questions
This is directly from our supplier:
"When folks ask us whether our coffees are part of certification programs that ensure a fair price at the end, our answer is that they’re so much more. We not only pay fair prices for green coffee, but we practice a philosophy that can be verified by third parties and that, while still just a few years old, is already showing real, data-backed results on the lives of producers and communities.
Every time you place an order with us you’ll be receiving top-quality coffee. Each coffee we offer is the result of an extensive quality control process. We test for quality at every stage of production, while the coffee is still at origin, and we test again in the U.S. before and after the coffees arrive. Plus, we run our own facilities, so it’s our people with our products every step of the way. We do a lot to make sure that what arrives at your door will be the finest we can offer, and we’re confident you’ll taste the difference.
Our coffee beans are sourced by teams at origin that work with producers. Our system is designed to maximize farmer prosperity while ensuring environmental and social integrity (because when farmers aren’t earning enough money to feed their families, it’s hard to talk to them about properly recycling water, for example)."
No, our coffee beans never comes into any cross pollination with nuts. You will sometimes see different nuts in our "tasting notes", but that only has to do with a way to describe the flavor, not what it was roasted with.
Absolutely! In time we plan to introduce different origins and roast varieties.
Shipping & Fulfillment
Not yet. As a new start-up, we are excited at the prospect of providing coffee to our friends outside the US. Unfortunately, we are not equipped to handle an undertaking of this scale just yet. It is on our radar and Lord willing will be offered in the future.
Each product page has a built in shipping estimator underneath the "add to cart" button. This will give you an approximation of when you can expect your package to arrive. Once your order is placed, you will also receive email alerts with tracking information to keep you up-to-day every step of the way.
Not only do you save 10% on every bag of coffee, you don't have to worry about running out of coffee. Our best deal is to buy 2 bags of coffee at a time on our subscription plan, as you receive free shipping AND 10% off your purchase.
If you go to any of our coffee product pages, you above the "whole bean / ground bean" option there should be an option to subscribe & save 10% or have a one-time purchase. The one-time purchase will automatically be selected.
1. If you are anywhere on our website, there should be an option to manage your subscription at the bottom of your page or you can click here. This will take you to a login portal.
2. If it's your first time accessing your subscription, you will have to click below the section that says "Need help accessing your subscriptions?" If you have already created a subscription account, you can just login here.
3. Enter your email associated with the subscription and it will email you a login. Once inside, you can make any changes or cancellations to your account.
4. If at any point you would like any help, we can make any edits you would like be emailing us at email@example.com.
Payment & Refunds
If for any reason you’re not satisfied with your purchase, reach out to us within 14 days of delivery and we will offer store credit or a full refund.
Brew it and love it. If not, we’ll refund you your money. It’s that simple. If for any reason you’re not satisfied with your purchase, reach out to us within 14 days of delivery and we will offer store credit or a full refund.
As a small business, PayPal continues to make it difficult for us to use their payment processing due to ever rising transaction rates and vague language in their terms and conditions. They have been notorious for holding funds and closing accounts (while keeping the funds) of businesses of which they disagree, especially Christians and those that support pro-life values.
WHAT'S AT STAKE?
It's More Than Just Good Coffee
10% of every order is sent directly to missionaries on the field.
Fresh, Delicious Coffee
Each bag is expertly roasted, sealed, and shipped at peak freshness.
Taste Test Guarantee
Brew it and love it. If not, we’ll refund you your money. It’s that simple.